Warranty & Claims

USA SPORTS WARRANTY

All USA Sports Inc. products come with a 90-day warranty against breakage through proper use to the original owner and do not cover normal wear and tear. This warranty does not cover products placed in a commercial setting. USA Sports Inc. guarantees all products on shipment date to be free of material defects or workmanship faults. EXCEPT FOR THE EXPRESSED WARRANTIES PROVIDED HEREIN, ANY AND ALL OTHER WARRANITIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

 

VTX® WARRANTY

VTX products come with a full 1-year warranty against manufacturer defects or breakage through improper use by the end-user in light commercial setting. This 1-year warranty does cover in a light commercial setting. Rubber products may carry a slight odor. This odor should be considered normal and will not be covered under warranty.

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TROY® WARRANTY

TROY guarantees all products from the date of shipment to be free of materials defects. The warranty extends to the original consignee or end-user only. The warranty only covers failures due to material defects or workmanship that occurs during regular use. It does not cover product failures due to misuse, negligence, misapplication, modification, or normal wear and tear. The warranty detail is as follows.

Product

Warranty Details

American Bars 

Limited 5-year warranty against manufacturer defects or breakage. This warranty does not cover rust, bending due to misuse, or any defect caused from use outside the functional capacity of the bar in question. 

Cast-iron Plates 

Limited 10-year warranty against breakage and 1 year warranty against manufacture defects. This warranty does not cover paint chipping or rusting. 

Rubber encased plates 

Limited 10-year warranty against breakage and 1-year warranty against manufacture defects. This warranty does not cover rubber loss due to chipping, fading, or cracking. 

Urethane encased plates 

Limited 10-year warranty against breakage and 5-year warranty against manufacturer defects. 

Cast & Rubber Pro-Style dumbbells and barbells 

Limited 10-year warranty against breakage and 1-year warranty against manufacture defects. This warranty does not cover bent handles, paint chipping, rusting or improper use including dropping or slamming the product. 

Urethane and Rubber encased solid dumbbells 

Limited 5-year warranty against breakage and manufacture defects. This warranty does not cover the loss of rubber due to chipping, fading, cracking or improper use including dropping or slamming the product.. 

Commercial series racks 

Limited Lifetime warranty against breakage and 1-year warranty against manufacture defects. 

All other Troy products 

All other Troy products will carry a 1-year warranty against breakage and manufacture defects. 

 

ISSUES NOT COVERED

  • Damage from product misuse or negligence

  • Normal wear and tear of the product

  • Damage from products being used on inappropriate flooring

  • Cosmetic damage to products - including but not limited to, chipping of the paint finish and issues with stickers, badges, and endcaps

  • Any damage resulting from throwing or dropping products that are not designed for this purpose including Dumbbells, Barbells, and Kettlebells.

  • Damage from slamming products that are not designed for this purpose including but not limited to, Wall Balls

  • Loosening of products that have moving parts such as Pro-Style dumbbells

  • Any issues with flooring resulting from exposure to direct sunlight, heat sources, or excessive water

  • Damage from products being stored on racks not sourced from Troy Barbell & Fitness

  • Damage resulting in using unsuitable cleaning products

  • Damage resulting from unsuitable conditions, including but not limited to: high humidity, outdoor spaces, and/or poor ventilation

FILING A CLAIM

DEALERS: Contact your sales representative or email claims@troybarbell.com in order to file a claim for your customers. We do not process claims directly from customers.

CUSTOMERS / END-USERS: Please contact the dealer/retailer in order to file a warranty claim. We DO NOT process claims directly.